Returns and Exchanges

Thank you for shopping with Dolcie. If something isn't quite right, our client care team is here to help with your return or exchange.

14-day returns

You can request a return or exchange within 14 days of receiving your order, as long as the conditions below are met.

How to make a return

1. Email us at info@dolcie.co within 14 days of delivery. Please include your name, order number, the item you are returning and the reason. For an exchange, tell us the item, colour and size you would like instead.
2. We will reply with the correct return address and instructions.
3. Pack the item carefully and send it to the address we give you.
4. Use a tracked and insured service, and keep your tracking details until your return is complete.
5. When your return arrives, we check it and process your refund or exchange.

Return conditions

• Unworn and unused, in the same condition you received it
• Free from make-up, perfume, deodorant, pet hair and marks
• All tags still attached
• Packed carefully, ideally in the original packaging

Items that do not meet these conditions may be refused where the law allows. Custom pieces made to your own measurements or requests cannot be returned unless they are faulty.

Return shipping

Return shipping is paid by the customer, unless the item is faulty, damaged or not what you ordered. We recommend a tracked, insured service and keeping your proof of postage.

International returns

Please email us before you send your parcel. On the customs paperwork, mark the parcel as returned goods so no extra charges are added.

Refunds

Once your return has been checked and approved, we refund your original payment method within 14 days. We refund the item and the standard delivery cost you paid. You will receive an email when your refund has been processed. Your bank may take a few extra days to show it.

Exchanges

Include the item, colour and size you would like in your email. Exchanges depend on stock. If your choice is not available, we will suggest alternatives, and explain any price difference.

Late returns

Please contact us within 14 days. After this, a refund may not be possible, but we may be able to offer an exchange or store credit where the law allows.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order number, a short explanation and clear photos. Please do not send the item back before we reply with instructions. We will put it right.

Your rights

This policy does not affect your legal rights as a consumer, which may vary by country.